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User access agreement

1. Introduction

This User Access Agreement (“Agreement”) describes the terms and conditions governing the Authorized User’s remote access to the Verama website and mobile application (“Verama”).

Verama is developed, owned and provided by Ework Group AB, with registration number 556587-8708, Mäster Samuelsgatan 60, 111 21 Stockholm, Sweden (the “Platform Provider”).

2. Definitions

For avoidance of doubt the following capitalized terms shall have the following meanings;

“Authorized User” shall mean any user of Verama, i.e. Service Provider’s employees or freelancers registered to use and accessing Verama.

“Clients” shall mean any entities posting different job assignments at Verama.

“Data Controller” shall mean the natural or legal person which, alone determines the purposes and means of the processing of personal data.

“Platform Provider” shall mean the organization providing Verama to the Authorized User according to the Agreement.

“Service Providers” shall mean the providers of services, e.g. staffing companies.

“Service Provider’s Personnel” shall mean an authorized representative of the Service Provider using and accessing Verama and acting on behalf of the Service Provider and possible Authorized User connected to the Service Provider.

“Third Party Applications” shall mean equipment and software which are fundamental for the use of Verama, such as computers and internet connection.

“User Data” shall mean any information added or uploaded by an Authorized User themselves or by Service Provider Personnel.

“Verama” shall mean a technology platform which enables Authorized User to upload User Data and manage job requests posted by Clients.

3. Registration, access and use

The Platform Provider shall provide Verama to Authorized User in accordance with this Agreement.

When registering at Verama, the Platform Provider provides User with a user account. User shall be properly registered and authorized by virtue of password controlled and administrated by the User (“Authorized User”).

Verama grants Authorized User access to Verama areas and accounts designed for the Authorized User. Verama includes functions for uploading, posting, linking, communicating, marketing and making information (“User Data”) available for Clients and other Service Providers Authorized User are solely responsible for the sharing and visibility settings in Verama.

3.1 Service Provider’s Personel’s use of VERAMA on behalf of another person

By uploading User Data to Verama, Service Provider warrants that the Service Provider’s Personnel has legal permission to upload such User Data on behalf of such employees or a Sub-contractor and that such User Data, or use of such User Data, in no way violates any national or international laws or regulations. The Service Provider’s Personnel may create an unique profile for the Service Provider’s entity which contains information about the Service Provider and Authorized User linked to it. The Service Provider’s Personnel may also act on behalf of other Service Provider’s employees and Sub-contractors and upload such employees’ and Sub-contractors’ User Data.

The Service Provider’s Personnel may provide Service Provider’s employees and Sub-contractors access to Verama. The Service Provider is responsible for any delegation of access rights to Verama and all settings related to it. The Service Provider has an obligation to continuously revise and update access rights that has been granted to Authorized User by the Service Provider’s Personnel. The Service Provider is also responsible to ensure that the Platform Provider has correct contact details to such Authorized User.

4. Authorized User’s obligations

Authorized User is responsible for the accuracy of all User Data provided to Verama. Authorized User warrants that all information provided to Verama is up-to-date, correct, and lawful. By submitting an application in Verama, the Authorized User assures that the application including CV concerns the

Authorized User as an individual and that all information stated therein is truthful and up-to-date. In a situation where Service Provider’s Personnel submits an application on behalf of an employee provided by the Service Provider or a Sub-contractor, the Service Provider’s Personnel assures that the application including CV, concerns the Service Provider’s employee or an individual working for a Sub-contractor and that all information stated in the application and any CV is truthful and up-to-date.

4.1 Unlawful use

Authorized User agrees to, not defame, abuse, harass, threaten or otherwise violate the legal rights of other users, including the Platform Provider; not publish, post or in any other way express any topic, material or information that is inappropriate, defamatory, infringing, obscene, pornographic, racist, terrorist, politically slanted, indecent or unlawful; not contribute to destructive activities such as dissemination of viruses, spam or any other activity that might harm the Platform Provider or other user in any way; and not use programming codes or commands when communicating in Verama.

The Platform Provider reserves the right to terminate this Agreement or restrict or deny use of Verama if the Platform Provider determines that
(i) Authorized User is or may be engaged in any improper use of Verama, or
(ii) Authorized User is in violation of this Agreement or any national or international laws or regulations.

Authorized User agrees to defend, indemnify and hold Platform Provider harmless against any claims, actions, proceedings, losses, damages, expenses and costs (including any legal fees) arising out of or in connection with any unauthorized use of Verama.

5. Charges

Verama is provided free of charge to the Authorized User. The Platform Provider may offer the Authorized User optional additional features or services within Verama which may be subject to a fee.

6. Suspension

The Platform Provider may suspend or limit the Authorized User's access to Verama if the Platform Provider has reason to suspect that the Authorized User’s or the Authorized User’s use of Verama implies a risk of more than minor damage to the Platform Provider, such as if the Platform Provider has reason to suspect that the Authorized User uses Verama for other purposes than agreed, or if unauthorized persons have gained access to Verama.

The Platform Provider may only suspend or limit the Authorized User's access to Verama to the extent reasonable in relation to the circumstances at hand. The Authorized User shall without undue delay be informed about any limitation or suspension of the access to Verama.

7. Platform Provider’s changes, updates and modifications to Verama

The Platform Provider may carry out measures that affect the availability of Verama if required for technical, maintenance, operational or safety reasons. The Platform Provider shall perform such measures promptly and in a manner that limits the disruption. The Platform Provider undertakes to notify the Authorized User within a reasonable time before such measures are carried out, to the furthest extent possible.

The Platform Provider may, without prior notification to the Authorized User, make changes to Verama or the method of providing it, if such changes
(i) can reasonably be assumed to benefit the Authorized User,
(ii) be of minor consequence to the Authorized User or
(iii) is required due to changes of platforms of Third Party Applications, which affect Verama.

8. Changes

The Platform Provider reserves the right to modify this Agreement at any time by update this Agreement. The Authorized User will be notified of any changes made to the Agreement and the changes requires the Authorized User’s acceptance in order for the Authorized User to continue use of Verama.

9. Warranties and liabilities for defects

Verama is provided, to the extent allowed under law, “as is” and “as available” without liability for defects or any representations or warranties of any kind, whether express, statutory, implied or otherwise.

The Platform Provider does not warrant or represent that Verama, including integrated third party tools, will be error-free, uninterrupted or meet Authorized User specific requirements.

The Platform Provider is not responsible for neither technical, hardware or software malfunctions, nor lost or unavailable network connections, downtime or disconnections from Verama.

The Platform Provider makes no representation or warranty as to the accuracy, timeliness, quality, completeness, suitability or reliability of any information or data accessed on or through Verama. The Platform Provider does not examine or take any responsibility regarding the validity of information provided by different users.

The Platform Provider is not responsible for any damage, loss or injury resulting from hacking, tampering, or other unauthorized access or use of Verama.

The Platform Provider shall maintain the availability of Verama using commercially reasonable efforts, however not making any specific undertakings regarding the availability or performance of Verama outside of what is stated in the Agreement.

Authorized User may use Verama to find contract jobs at Clients. Authorized User explicitly accepts that the Platform Provider has no responsibility or liability related to any job services provided by an Authorized User to a Client.

Neither Party shall be liable for indirect damage or loss, such as, but not limited to the liability to third parties, loss of profit, loss of data, loss due to the fact that Verama cannot be properly utilized, loss as a result of a decrease or loss of turnover or production, or similar loss.

10. Intellectual property rights

The Platform Provider will be and remain the sole owner of all intellectual property rights (such as but not limited to copyright, know how, trademarks, trade names, source code, documentation and graphic material) and other rights, that the Platform Provider develops in connection with the Verama. Authorized User shall not copy, transmit, distribute, transfer or reproduce any software of Verama.

11. Personal data

The Platform Provider and the Service Providers are each Data Controllers for each party’s separate processing of personal data connected to an Authorized User. In order to improve Verama, the Platform Provider may collect, aggregate, analyze and save

Authorized User Data generated when the Authorized User use Verama. The Platform Provider shall be entitled to use, disclose, exploit and save such aggregated data in ways that do not identify the

Authorized User (“Anonymized Data”). Such Anonymized Data may be combined with similar data from other users. The Platform Provider shall be entitled to use, disclose, exploit and save such aggregated data in ways that do not identify the Authorized User.

12. Termination by Authorized User

An Authorized User may close the user account at any time. Notwithstanding the foregoing, any obligations due to ongoing contracts or applications must be fulfilled before the user account may be closed. By closing a user account this Agreement will be terminated.

Upon termination of the Agreement, the Authorized User’s right to use Verama ceases. Termination of the Agreement shall be without prejudice to any rights, claims, damages, compensation, or remedies accrued to either party prior to the effective date of the termination.

13. Governing law and dispute resolution

The Agreement shall be construed in accordance with, and governed by, the laws of Sweden as applied between Swedish legal entities.

Any dispute, controversy or claim arising out of or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (the “SCC”).

The Rules for Expedited Arbitrations shall apply, unless the SCC in its discretion determines, taking into account the complexity of the case, the amount in dispute and other circumstances, that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the Arbitral Tribunal shall be composed of one or three arbitrators. The seat of arbitration shall be Stockholm, Sweden and the language to be used in the arbitral proceedings shall be English.

Notwithstanding the foregoing, each party shall be entitled to seek equitable or injunctive relief in an applicable jurisdiction for a breach of confidentiality by the other party, or for a violation of the party’s intellectual property rights.

The parties agree that all arbitral proceedings conducted with reference to this arbitration clause will be kept strictly confidential. This confidentiality undertaking shall cover all information disclosed in the course of such arbitral proceedings, as well as any decision or award that is made or declared during the proceedings. Information covered by this confidentiality undertaking may not, in any form, be disclosed to a third party without the prior consent by the other party, unless and to the extent it is necessary for a party in order to secure its interest against the other party in connection with a dispute or if required by law.

Contact Information

Any questions, complaints or claims regarding this Agreement, please contact support@verama.com.

Privacy policy

1. Introduction

This privacy policy ("Privacy Policy") governs the relationship between Ework Group AB, reg. no 556587-8708, ("Platform Provider") and you as a user ("User") of the service Verama when you register as a User at Verama ("Verama").

2. About this Policy

This Policy sets out the essential details relating to your personal data relationship with Verama. The Policy applies to all Verama services and any associated services (referred to as ‘Verama’). The terms governing your use of Verama are defined in our User Access Agreement (the “Agreement”).

From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any material change to the way we collect or process your personal data we will provide you with more information or additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy.

The aim of this Policy is to:

  • Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
  • Explain the way we use the personal data that you share with us in order to give you a great experience when you are using Verama; and
  • Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.

3. Rights to access and control your personal data

The General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data. As available and except as limited under applicable law, the rights afforded to individuals regarding their personal data:

  • Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
  • Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
  • Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
  • Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of the personal data you provided.

Cookies Policy - provides more information on how we use cookies, including for interest-based advertising. You will also find information about how you can manage your cookie preferences and opt-out of certain types of tracking.

If you have any questions about your privacy, your rights, or how to exercise them, please contact our Data Protection Officer at dpo@verama.com for any questions. If you have concerns around our processing of your personal data, we hope you will continue to work with us to resolve them. However, you can also contact and have the right to lodge a complaint with the Swedish Data Protection Authority (Datainspektionen) or your local Data Protection Authority.

4. Personal data we collect from you

We have set out in the tables below the categories of personal data we collect and use about you and how we collect it:

The table below describes personal data collected when you sign up for Verama:

Categories of personal data Description of category
User Data

This is the personal data that is provided by you or collected by us to enable you to sign up for and use of Verama. This may include your username, email address, phone number, birth date, and country.

Some of the personal data we will ask you to provide is required in order to create your account. You also have the option to provide us with additional personal data in order to make your account more personalized.

The exact personal data we will collect depends on the type account you have, how you create an account, and whether you use third party services (such as LinkedIn) to sign up and use Verama. If you use a third party service to create an account, we will receive personal data via that third party service but only when you have consented to that third party service sharing your personal data with us.

The table below describes personal data collected through your use of Verama:

Categories of personal data Description of category
Usage Data

This is the personal data that is collected about you when you’re accessing and/or using Verama, including:

  • Information about your type of account.
  • Information about your interactions with Verama, such as your applications, search queries, saved jobs, saved searches opened jobs.
  • Inferences drawn about your interests and preferences based on your usage of Verama.
  • User Content (as defined in the Agreement) you post to Verama, such as first name, last name, email, location, phone number, skills, roles, languages, CV files, documents, personal descriptions, photos and assessments.
  • Certain technical data, which may include:

    • URL information;
    • online identifiers including cookie data and IP addresses;
    • information about the types of devices you are using such as unique device IDs, network connection type (e.g. wifi, 3G, LTE, Bluetooth), provider, network and device performance, browser type, language, information enabling digital rights management and operating system.
    • your non-precise location, which may be derived or inferred from certain technical data (e.g., your IP address, language setting of your device) and deliver personalized content.

The table below describes personal data collected from third party sources

We collect personal data about you from various third parties. These third party sources vary over time and include the following:

Categories of third party sources Description of category
Authentication partners If you register for or log into our services using third party credentials (e.g. LinkedIn & Google), we will import some of your information (name, email and pictures) from such third party to help create your account with us.
Technical service partners We work with technical service partners that provide us with certain data, such as mapping IP addresses to non-precise location data (e.g., city, country), to enable us to provide the Verama services, content, and features.
Advertisers and other advertising partners We may obtain certain data about you, such as cookie id, mobile device id, or email address, and inferences about your interests and preferences from certain advertisers and advertising partners that allow us to deliver more relevant ads and measure their effectiveness.

5. What we use your personal data for

When you use or interact with Verama we use a variety of technologies to process the personal data we collect about you for various reasons. We have set out in the table below the reasons why we process your personal data, the associated legal bases we rely upon to legally permit us to process your personal data, and the categories of personal data (identified in Section 4 ‘ Personal Data we collect from you’) used for these purposes:

Description of why Verama processes your personal data (‘processing purpose’) Legal Basis for the processing purpose Categories of personal data used by Verama for the processing purpose
To provide and personalize
  • Performance of a Contract
  • Legitimate Interest
  • Consent
  • User Data
  • Usage Data
To understand, diagnose, troubleshoot, and fix issues with Verama.
  • Performance of a Contract
  • Legitimate Interest
  • User Data
  • Usage Data
To evaluate and develop new features, technologies, and improvements to Verama.
  • Legitimate Interest
  • Consent
  • User Data
  • Usage Data
For marketing, promotion, and advertising purposes.
  • Legitimate Interest
  • Consent
  • User Data
  • Usage Data
To comply with legal obligations and law enforcement requests.
  • Compliance with legal obligations
  • Legitimate Interest
  • User Data
  • Usage Data
To fulfill contractual obligations with third parties, for example to take appropriate action with respect to reports of inappropriate content.
  • Legitimate Interest
  • User Data
  • Usage Data
To establish, exercise, or defend legal claims.
  • Legitimate Interest
  • User Data
  • Usage Data
To conduct business planning, reporting, and forecasting.
  • Legitimate Interest
  • User Data
  • Usage Data
To detect fraud and fraudulent use of Verama.
  • Performance of a Contract
  • Compliance with legal obligations
  • Legitimate Interest
  • User Data
  • Usage Data

6. Sharing your personal data

We have set out the categories of recipients of the personal data collected or generated through your use of Verama.

Personal data you may choose to share

The following personal data will only be shared with the categories of recipients outlined in the table below if:

  • you choose to make use of a specific Verama feature where sharing of particular personal data is required for the proper use of the feature; or
  • you grant us your permission to share the personal data, e.g. by selecting the appropriate settings or authorizing Verama through a presented consent mechanism.
Categories of Recipients Reason for sharing
Service providers We work with service providers that work on our behalf which may need access to certain personal data in order to provide their services to us. These companies include those we've hired to provide customer service support, operate the technical infrastructure that we need to provide the Verama Service, assist in protecting and securing our systems and services, and help market Veramas own services and events.
Advertising partners We work with advertising partners to enable us to customize the advertising content you may receive using Verama. These partners help us deliver more relevant ads and promotional messages to you, which may include interest based advertising (also known as online behavioral advertising), contextual advertising, and generic advertising on Verama. We and our advertising partners may process certain personal data to help Verama understand your interests or preferences so that we can deliver advertisements that are more relevant to you.
Partners Depending on how you sign up for Verama (e.g. through a third party service), we share your Verama username or other User Data as necessary to enable your account. We may also share personal data with that third party about your use of Verama, such as how you activated a Verama account, or actively used the Verama Service.
Other Ework Group companies We share your personal data with other Ework Group companies to enable us to maintain and provide the Verama Service to you.
Law enforcement and data protection authorities We share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena. We also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party’s legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.
Purchasers of our business We will share your personal data in those cases where we sell or negotiate to sell our business to a buyer or prospective buyer. In this situation, Verama will continue to ensure the confidentiality of your personal data and give you notice before your personal data is transferred to the buyer or becomes subject to a different privacy policy.

7. Data retention and deletion

We keep your personal data only as long as necessary to provide you with the Verama Service and for legitimate and essential business purposes, such as maintaining the performance of Verama, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of Verama.

If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:

  • If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
  • Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
  • Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

8. Transfer to other countries

Verama may share your personal data with Ework Group companies in order to carry out the activities specified in this Policy. Verama may also subcontract processing to, or share your personal data with, third parties located in countries other than your country. Your personal data, therefore, may be subject to privacy laws that are different from those in your country.

Processing and use of Personal Data shall only be carried out within the EU/EEA, and specifically storing of personal Data shall be limited thereto. Any exceptions to, or extensions regarding Third Countries will be defined separately.

9. Links

We may display advertisements from third parties and other content that links to third-party websites. We cannot control or be held responsible for third parties’ privacy practices and content. If you click on a third-party advertisement or link, please understand that you are leaving Verama and any personal data you provide will not be covered by this Policy. Please read their privacy policies to find out how they collect and process your personal data.

10. Keeping your personal data safe

We are committed to protecting our users’ personal data. We implement appropriate technical and organizational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymization/anonymization, encryption, access, and retention policies to guard against unauthorized access and unnecessary retention of personal data in our systems.

Your password protects your user account, so we encourage you to use a strong password that is unique to your Verama account, never share your password with anyone, limit access to your computer and browser, and log out after having used Verama.

11. Changes to this Policy

We may occasionally make changes to this Policy.

When we make material changes to this Policy, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within Verama or by sending you an email and/or a device notification. We may notify you in advance.

Please, therefore, make sure you read any such notice carefully.

12. How to contact us

For any further inquiries, please contact us at;

Ework Group AB, Mäster Samuelsgatan 60 111 21 Stockholm, Sweden

Tel: +46 (0)8-40 30 44 05

Corporate registration number: 556587-8708

Email: support@verama.com
For questions on how we process your personal data please contact dpo@verama.com
© Verama

Verama handling of cookies & other storage technologies

1. What are cookies?

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as "cookies."

Depending on the Site or Service you are using, the answer varies. While we do our best to keep this table updated, please note that the number and names of cookies, pixels and other technologies may change from time to time.

2. Why do we use JWT?

JSON Web Token (JWT, sometimes pronounced) is a Internet standard for creating JSON-based access tokens that assert some number of claims. For example, a server could generate a token that has the claim "logged in as admin" and provide that to a client. The client could then use that token to prove that it is logged in as admin. The tokens are signed by one party's private key (usually the server's), so that both parties (the other already being, by some suitable and trustworthy means, in possession of the corresponding public key) are able to verify that the token is legitimate. The tokens are designed to be compact, URL-safe, and usable especially in a web-browser single-sign-on (SSO) context. JWT claims can be typically used to pass identity of authenticated users between an identity provider and a service provider, or any other type of claims as required by business processes JWT relies on other JSON-based standards: JSON Web Signature and JSON Web Encryption ( https://en.wikipedia.org/wiki/JSON_Web_Token)

3. What Verama use Cookies for

Cookies help us provide, protect and improve Verama, such as by personalising content, and providing a safer experience. While the cookies that we use may change from time to time as we improve and update the Verama, we use them for the following purposes:

  1. Authentication. We use cookies to verify your account and determine when you're logged in so we can make it easier for you to access the Verama and show you the appropriate experience and features.
  2. Performance. We use cookies to provide you with the best experience possible. For example: Cookies help us route traffic between servers and understand how quickly Verama load for different people. Cookies also help us record the ratio and dimensions of your screen and windows and know whether you've enabled high-contrast mode, so that we can render our sites and apps correctly.
  3. Analytics and research. We use cookies to better understand how people use the Verama so that we can improve them. For example: Cookies can help us understand how people use the Verama service, analyse which parts of the Verama people find most useful and engaging, and identify features that could be improved.

4. How to block or/and delete cookies

Most browsers have a default setting that accepts the use of cookies, but you can set the usage and extent of cookies in your computer settings. You can also set up your computer so that you will be notified each time a cookie is placed or you can turn off all cookies through your browser and delete existing cookies (in the Help feature of your browser, you can read more about how to changes or updates your cookies). We want to point out that this is a computer setting and that these settings only apply to the computer on which the settings are made. If you are using more than one computer, the settings must be made on each computer.

5. Which cookies are Verama using?

Cookies set in the http://verama.com domain

5.1. Authentication

Cookie Details Validality
JWT User ID 1h
JWT Token ID 1h
JWT Email address 1h

5.2. Third party websites and apps

Our business partners may also choose to share information with us from cookies set in their own websites' domains.

Google Analytics

Cookie Details Validality
_ga Used to distinguish users
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
2 years

New Relic

Cookie Details Validality
_initial_utms Analytics / Performance Cookies
https://newrelic.com/termsandconditions/cookie-policy
1 day
JSESSIONID Cookie which is used to monitor session counts
https://docs.newrelic.com/docs/browser/new-relic-browser/page-load-timing-resources/new-relic-cookies-used-browser
Session
NREUM Cookie which is only created in browsers that do not support the Navigation Timing API Session
NRAGENT cookie, created only when a token is handed out to an end user by the New Relic server Session

Hotjar

Cookie Details Validality
X-Access-Key Keeps your website session alive.
https://www.hotjar.com/legal/policies/cookie-information
Session

Kissmetrics

Cookie Details Validality
km_abi A unique string that is used to remember which KM A/B test variation was seen 5 years
km_ai A person’s Anonymous ID 5 years
km_ni A person’s Named ID 5 years
km_lv Time the last visit, to determine whether they are a returning visitor or not. Has a value of ‘x’ if they are already designated as a returning visitor. 5 years
km_vs Set to ‘1’ if the visitor is in an active browsing session. 30 minutes
km_uq A URL queue that preserves unsent tracking URL’s from page to page. It empties out if our tracking servers are online.

Hubspot

Cookie Details Validality
__hs_opt_out This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies. 13 months
__hs_do_not_track The cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, as is still allows anonymized information to be sent to HubSpot. 13 months
hs_ab_test This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before. end of session
<id>_key When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page. n/a
__hsmem This cookie is set when visitors log in to Hubspot-hosted site 1 year
__hstc The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 13 months
hubspotutk This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. 13 months
__hssc This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 minutes
__hssrc Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. end of session

Freshdesk

Cookie Details Validality
fw_fr
fw_flu
fw_vi
fw_sq
first_session
Freshworks Website analytics cookie for visitor information and source
tvc_helpdeskName
io
SERVERID
Google Tag Manager Website analytics cookie for visitor information and source
__distillery Wistia These cookies enhance performance on the website
zarget_user_id
Zarget_funnel_id
zaget_visitor_info
zarget_goal_info
zg_freshchat_session_id_upd_time
zg_freshchat_session_id
_zg
Fm_sr_log_events
pageViewCookie
Zarget These cookies collect information that is used either in aggregate form to help understand how Websites are being used or how effective marketing campaigns are, or to help customise Websites
_utma
_utmb
_utmc
_utmt
_utmz
_dc_gtm_UA-#
_uv_id
Google Analytics These cookies collect information that is used either in aggregate form to help understand how Websites are being used or how effective marketing campaigns are, or to help customise Websites
_uet_sid
_uetsid
Bing Conversion These cookies collect information that is used either in aggregate form to help understand how Websites are being used or how effective marketing campaigns are, or to help customise Websites
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